How to put patients at ease and add value to your private clinic

There is a lot of fear at the moment around our health due to the pandemic and people are avoiding booking their dentist checkups. We share with you some ways you can ensure the safety of your clinic and reassure your patient's safety to return back to their overdue appointments.

2 minute read

20th October, 2020 | Remarcable

We have been hearing it a lot lately...the fear of attending regular checkups at the doctors or dentist mainly due to the concerns around the safety and hygiene against Covid-19. On the surface it is understandable, why go if it is not an emergency and risk implications. However, these are just your fears creating a mental escape around your anxieties, wanting to stay protected. The reality is that regular checkups are a necessity for our health (which is our number one priority) they can even be prevention to avoid an 'emergency' visit.  

The demand for global healthcare is rising and the use of artificial intelligence is making a real impact on the future of health. Yet, the recent pandemic has shaken everyone up, creating distrust, fear, and uncertainty around visiting our local clinics. What can be done to ensure the safety and comfortability of your patients when visiting your clinic? In the private healthcare and dentistry sector, you have that control in ensuring the correct safety measures are in place and making sure your patients feel at ease to book their checkups and actually attend.

So, what can be done?

Think like your patients:
As a private clinic owner put yourself in the shoes of your patients. What would you expect if you were them? For example:
1. Limiting the number of people in the waiting room
2. Placing perspex screens in between the waiting room seats
3. Encouraging the use of hand sanitizer by having it widely accessible 
4. All PPE measures in place 
5. Have clear signs showing what operations are in place for more frequent cleaning 
6. Thorough cleaning in between patients

Think ahead: 
Before anyone books in an appointment at the clinic be sure to make it transparent that everyone has Coronavirus screening questions to adhere to. Click here for government patient screening questions.  

We are humans:
We know that we can get rushed off our feet and there are only so many hours in a day, but treat your patients with patience. Make them feel heard and valued rather than feeling like another number on a conveyor belt. 

Keep your patients informed:
Transparency is key to trust and with all the uncertainty at the moment the more information you can give the better. Regularly check up on your patients through phone calls and emails, let them know that you are there for them, and remind them of what protocols you have in place to ensure their safety upon their visit to the clinic. 

In summary changes to your clinic are needed and probably for the better for our future. Higher hygiene measures are so important in clinical settings more so now than ever. The power of design allows us to exceed the challenges of creating spaces that take all factors into consideration, that are functional, practical, and safe whilst still appearing aesthetical and impressionable. All whilst having your key driving business element in mind...your patients! 

Good Reads


Wellness, Harmony, Personality: Design Trends 2024

Forget the rigidity of minimalism and the din of maximalism. 2024 whispers a softer, bolder design language. Imagine spaces that embrace your unique rhythm, sparking joy, soothing your soul, and celebrating meaningful style.


Five ways to cultivate sustainability this holiday season

Like our designs that are rooted in nature and wellbeing as well as economic principles that make sure our clients increase their bottom line, we believe it's important to be both practical and healthy. We know... it's much easier said than done. Here's how we suggest you can blend both over the festivities this holiday season, in ways that are far from unattainable.


Engaging Dentistry Design like you've never seen before: the Craft behind the Magic

The question on the table was ‘How can we help showcase dental aligners in a way that makes them approachable, yet remain on-brand with Banning’s practice quality and interiors?’ As the top Interior Architecture and Design firm in London for Healthcare Spaces that are strategically crafted to outperform the competition, we were excited to answer it with a one-of-a-kind art installation that we can now share.


A Tenancy Maintenance Guide: Your 3 Keys to Keeping Your Business Running Smoothly

We understand the excitement (and stress) of running a successful business, and all the risks that come with it. To say that maintaining a business can feel like a constant juggling act would be an understatement; managing customers, boosting your marketing, retaining your staff, and chasing ambitious goals are all in the mix, and usually at the same time. Here's the keys to keeping it all together...


New Tenancy Holders; jot down these considerations now or beware the costs

With years of experience in the field, experiencing the best and most ideal of spaces, as well as the ones we are disappointed to see go so poorly, our team is happy to share the know-how you need to help protect your wallets, fuel your progression, and most importantly, help you take your vision forward with as little hiccups as possible.


Colour Palettes for Increased Performance and Wellbeing: 2023 Design Trends You Can't Miss

As people seem to long for a return to a more natural, human-centric way of life with a sense of community and unity, we believe as leaders we must increase our awareness of self, others, and our environment to come together in unity and find a balance. As design has a great impact on our emotions and well-being, utilising impactful design elements like colour can help us achieve this.


Strategising Wellbeing in Workplace Design

‘This January felt different, the motivation is not there; work and wellbeing is falling behind.’ This feedback got us thinking… has the workforce ignored wellbeing for too long? Begin strategising with these pinpointed key areas that can be approached individually or combined in a plan to help boost wellbeing in your workspace.


Fortes Case Study

Bespoke is our signature styling, in this recent case study for Fortes Hair & Skin Clinic we break down the importance of bespoke elements and how they can be utilised as brand messaging and unique selling points.


Colour Psychology - Think Pink!

Having a deeper understanding of the colour psychology behind the colour pink and how it can best be used in commercial and healthcare interior design.


Homework Space Case Study

Understanding the process of designing a successful co-working space, what to consider and what design elements are a must to capture the brand identity, message and concept.


Circadian Rhythm in Design

Understanding what our internal circadian rhythm is and how it affects our wellbeing to know how we can incorporate circadian health within commercial interior design to maintain optimal levels of productivity.


2D vs 3D Space Planning

Space plans are a fundamental element of any interior design process; they have great advantages in providing an accurate visualisation of the exact dimensions of the intended physical design of a space. Floor Plans can be made on both 2D and 3D bases providing different results which has been broken down in simple format for your understanding.


The Importance of Detail throughout Design

Expanding far beyond aesthetics, we at Remarcable mean a method of expression that communicates a story through strategy carefully tailored to magnify the micro details and fully optimize their attributes’ capacity at creating a long-lasting impression in a single short interaction and it is all in the details.


Co-working, Hybrid Model, WFH what is best for my company? pros and cons

With so many work models out there it can be hard to decide which one works best for your company as there is no ‘one size, fits all’ when it comes to office space to match your company values, size, and growth. We have broken down the pros and cons to co-working space models to help you best decide.


How can your space design set you apart from your competitors?

Commercial interior design is changing, we are in an age where technology and design innovations are booming and our environments need to keep up with the trends. We have filtered together three main factors in design that will set your company apart from its competitors; because first impressions are lasting impressions.


Guide to maintaining a good work environment

With over 20 years of experience in office fit outs and maintenance we have listed 6 quick and easy tips for you to consider in maintaining your office environment and equipment.


How to make meetings more bearable

Reimagining the idea of attending and entering a meeting room through our 4 main focus areas in designing strategic office spaces that benefits our wellbeing.


Remarcable’s Artsy Take On Dentistry

An in depth view of our thoughts and processes for designing a commissioned project centred around wellbeing and innovation within dentistry design.


Work Rest Replenish Perform

The importance of break out areas in the workplace and how to best design these to meet our human needs of connecting with nature.